Loyalty and Word of Mouth of Muslim Women who Use Mobile Commerce in Indonesia

The Covid-19 pandemic, which causes social distancing, has an impact on a surge of buying and selling through mobile commerce. On the other hand, customers are at the risk of online service failure in m-commerce. This research tested the quality model of m-commerce service that integrates the justice variable from the Islamic perspective on Muslim women's loyalty and word of mouth with satisfaction as the mediating variable and personal innovation and customer expertise as the moderating variables. This research is survey research involving 323 Muslim women who use the C2C m-commerce platform services in Indonesia. Data analysis is presented in Structural Equation Modeling. The result shows that distributive justice, procedural justice, visual appeal, ease of use, and security influenced satisfaction, while information quality, load speed, and interactional justice did not affect satisfaction. This research proves that the principle of justice in buying and selling process for Muslim women exists in the m-commerce service so that it plays a positive role in satisfaction which has an impact on the loyalty and word of mouth of Muslim women. This research contributes to providing theoretical background as a service standard for m-commerce platforms that are user-friendly for Muslim women. © The Authors, published by EDP Sciences.

The Effect of Macroeconomic Variables on Environment Quality during COVID-19 Pandemic

The global outbreak of coronavirus disease 2019 (COVID-19) affects every part of human life, including the physical world. The measures taken to control the spread of the virus have had a significant impact on slowing economic activity and the quality of the environment. This study discusses the macroeconomic variables on environmental quality during the pandemic. The purpose of this study is to examine the relationship between economic growth, human quality, poverty, and global trade on the quality of the environment in Indonesia. The data used a cross-sectional study for 34 provinces in Indonesia during 2020, while it analyzed the data using a multiple linear regression approach. The study results found that human quality has a positive effect on environmental quality in Indonesia, while the economic growth, poverty, and global trade variables have a negative effect. Novelty in this study examines the factors in the economy that affect the environment in the pandemic era. © The Authors, published by EDP Sciences.